The potential benefits available to shippers who decide to outsource their freight payment and audit functions to third party providers are considerable. The decision to outsource, however, is one that should be made with due diligence. While most providers recognize the strategic, long-term benefits inherent to treating customers fairly, the relative fragmentation of the freight payment and audit industry provides an inconsistent framework by which shippers might measure providers against each other. Accordingly, it is important that a shipper looking to outsource its freight payment and audit functions make an informed decision and take steps to protect itself and its operations in the event of a dispute with its chosen provider. This analysis reviews the issues relevant to choosing an appropriate provider.
Please contact us for further information concerning your decision to engage a third-party freight payment and audit provider.